Product OverviewThe InTouch Client driver was designed specifically for use with KEPServerEX to expose Wonderware InTouch tag databases to OPC clients. This includes all I/O and memory tags in the Intouch Tag Database, such as configured local and remote tags.
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KEPServerEX automatically optimizes data acquisition based on client demand. Data integrity is ensured with our extensive error handling. Performance.
Supports Automatic Tag Database Generation. Has the ability to import tags defined in Wonderware InTouch applications. Includes three modes of data access to optimize communications with InTouch, and can obtain data via Driver polls InTouch, InTouch notifies driver, or Combination. Includes addresses with Mode Override. Supports all major data typesSupported Devices. Wonderware InTouch HMIsAddittional tech info. Wonderware InTouch 7.1 or higher is required.
InTouch 7.11 and higher cannot be installed on Windows 98 systems. This driver can import tags defined in an InTouch project. Devices are dependent on the Wonderware InTouch application. The Intouch client driver can only connect to an Intouch Project Tag Database running on the same PC that it is on.What Is a Driver?is more than an —it's a connectivity platform for industrial automation and IoT. Simply download KEPServerEX, and then select from Kepware's library of more than 150 device drivers, client drivers, and advanced plug-ins to fit the communication requirements unique to your industrial control system.A driver is a software component that enables KEPServerEX to meet the connectivity requirements of a specific device, system, or other data source. The driver handles all proprietary communications to the data source for KEPServerEX; the client interfaces handle all supported OPC, proprietary, and open standards connectivity to applications that monitor or control the devices.Drivers may be licensed individually or in suites. Additional drivers can be licensed on demand as connectivity needs evolve.
More on Kepware.com:.Kepware Support & Maintenance ProgramKepware's Support & Maintenance Program is a comprehensive service plan for your Kepware software applications. The program was developed to enrich and lengthen the lifetime of your Kepware software. It combines software updates and upgrades with expert Technical Support services to help keep your critical automation projects performing at an optimum level. It also increases your personal operational efficiency by providing access to Kepware's industry-leading expertise. The Support & Maintenance Program is available for all of Kepware's products and applications, including KEPServerEX, ClientAce, LinkMaster, RedundancyMaster, and all advanced plug-ins and drivers.
Kepware's Support & Maintenance Program includes. Software updates and upgrades – enable you to download and install the latest version of Kepware software. License recovery in the event of a machine failure or destruction which prevents standard licence transfer. Technical support for an unlimited number of support ticket requestsBuy Kepware = buy License + Update & SupportOn 15th November 2016, Kepware released the new KEPServerEX v6 and changes to its business policy with regard to product updates and support.
Specifically, when you buy a Kepware licence, you also need to buy licence update and support for a period of 1 year. During this period, you can upgrade to the latest version of the program at any time, take advantage of technical support and restore the application in the event of a machine failure.During the period of the Update & Support you've purchased, your product is under warranty. If you want to extend this period by 1 or more years, you need to purchase Update & Support for the requested period during the period of the existing warranty and so continue to have a valid Update & Support without any break between the existing and the new warranty. If you happen to do otherwise, the product goes into the 'expired warranty' mode. You can buy Update & Support for that product later, but it'll will be about 2.5 times more expensive than when the product is still under warranty.
What Technical Support is NOT. Setting up your Kepware product or developing applications or projects.
Troubleshooting problems with your PC, network or server. Training, or explaining capabilities and features described in User Guides. Specialist consultancy services with regard to other products and their features. Developing new software featuresDepending on availability, the above-mentioned requests can be dealt with in the form of a special project offering on the basis of a sales offer. Ordering InformationThe Support & Maintenance Program is available for purchase in one-year, two-year, three-year, or five-year terms. The cost of the program depends on the value and quantity of Kepware software solutions purchased. For more information or to request a quote, please contact FOXON office.
Software Updates and UpgradesEnsuring the stability of your high-performance software and keeping it at current release levels enhances business continuity and operational efficiency. Kepware's Support & Maintenance Program provides you with access to the latest software features and functionality that will enable you to continuously improve performance. This includes:.
Proprietary client interface updates for HMI, SCADA, MES, and more. Support for OPC client interface updates. Support for device firmware updates.
Server operating system updates. New drivers and advanced plug-ins added to bundled suites. New driver enhancements and features. New advanced plug-in enhancements and features. Bug fixesUpdate of KEPServerEX V5/V4Existing KEPServerEX V5 licenses can be migrated to V6 by purchasing the Support & Maintenance Program, reinstalling the software and upgrading the licences. KEPServerEX V4 and earlier aren't supported anymore and aren't eligible for the Support & Maintenance Program. You need to purchase a licence for the latest KEPServerEX version.
License RecoveryKepware’s Support & Maintenance Program provides immediate assistance with license recovery if the machine running Kepware fails or is irrevocably damaged. Please note that for failures occurring outside of standard business hours, you can utilise the emergency license (Emergency ID) provided with your original Software Activation ID to avoid software downtime. The emergency licence is valid for 7 days, during which you need to contact Kepware's Technical Support to discuss options for re-commissioning the permanent license. Users can alleviate recovery by saving a copy of all current Activation IDs and Emergency IDs or the.LIC file. It's also helpful to note down the machines which Kepware is running on.
Support Reinstatement PolicyWhen you purchase any of the KEPServerEX products (i.e. Suites, drivers and plug-ins), you are also required to purchase a Year 1 Update & Support subscription. Before your Year 1 subscription expires, it is up to you to decide whether or not you want to renew it.The option (i.e.
You purchase a subscription renewal while your current subscription is still valid) is much cheaper than when you buy a subscription renewal after your current subscription expires. The Product Under Warranty Update & Support Renewal provides you with uninterrupted access to FOXON Technical Support and the latest KEPServerEX upgrades (released a few times a year).Your current KEPServerEX version will work even if you do not purchase an Update & Support renewal. Nevertheless, it will soon become obsolete. In addition, you will not be eligible for technical support. If at any time in the future you need access to the latest upgrades and technical support, you can purchase the.
This option is, however, much more expensive than buying a renewal while your current subscription is still valid. Furthermore, you will be eligible for technical support only when you have purchased the renewal, which may result in increased downtime in the event of a problem or a failure.That is why we strongly recommend that you renew your Update & Support subscription before your current subscription expires.FOXON Technical SupportThe technical support we provide is support for products and services purchased from us and support for software trials. Technical Support's response time depends on technicians' busyness and availability. We do our best to respond as soon as possible – usually within 2 business days – or when Kepware's Technical Support has responded to our query.
Customers who have purchased the Support & Maintenance Program are eligible for priority technical support. Customers without the Program are only provided with limited technical support.Before contacting Technical Support, please make sure that you first consult relevant troubleshooting sections in User Guides, on our website at foxon.cz and Kepware's website at kepware.com. Please bear in mind that our Technical Support Team can only deal with a certain number of requests at a time.Our FOXON Technical Support Team only provide general advice on common problems. Complex problems, troubleshooting and bug fixing can only be dealt with by Kepware's Technical Support.
These requests can't usually be answered immediately. Users can facilitate troubleshooting by providing all the information needed for the request to be handled in the shortest time possible.
Submit a Support TicketIf you'd like to send us a troubleshooting request, please collect the following information and send it to '[email protected]:. Your name and an email that you'd like us to reply to. Product Licence Number (Activation ID or FlexID) for the product you're experiencing problems with.
Furthermore, please provide evidence that you've purchased the Support & Maintenance Program. A detailed description of the problem (including screenshots, error messages, etc.). A short description of how to replicate the problem, and information about any changes before the problem occurred if the product had been running without any problems.
Version number (can be found in Settings under Help / Support Information: V5.16.728.0). The operating system which your Kepware product is running on (e.g.
Windows XP SP2). The topography and names of programs which your Kepware product is communicating with (e.g. The OPC client used to connect to your OPC server + the remote / local client-server connection). Your project configuration file (e.g.OPF or.XML). KEPServerEX: the server's event log (can be found in Settings under Tools / Event Log / Save As Text File). KEPServerEX: the server's Application Report, which can be generated in KEPServerEX V5.4 and newer (in Start / Programs / Kepware / KEPServerEX 5 / Utilities – run the Application Report Utility, leave all boxed checked, generate the report, save it to a directory, compress it into a ZIP file and email it to us).
KEPServerEX v6KEPServerEX v5To unlock Kepware products use following two ways:. via software code (software license). via USB hardware keyUnlocking via software codeAfter purchasing a license you will receive from us a license number, which allows you to generate activationrequest.txt file in the License Activation Utility.
Send us this file and within 24 hours you will receive response.txt file for upload into the license manager (to speed up, you can register yourself on www.kepware.com website and automatically obtain the response.txt file). This way unlocks the demo version into a full version.The advantage of software code is the speed of obtaining a license - a license number is generated directly in the Kepware company and because of the time difference we receive the license at about 15h our time.
In urgent cases, we can send you the license on the same day we receive the order.One disadvantage can be restriction for license using on another computer. The license can be transferred to another PC, but in case of hard drive failure you cannot transfer the license and you have the possibility to use 'Emergency ID' for 7 days of operation. During this time, you can contact us and ask for support for the transfer of the license to a new PC - this service is available only if a valid 'Support and Maintenance'. Unlocking via USB hardware keyUnlocking via USB license key brings more flexibility in licenses transferring between multiple computers. Insert the USB key into the computer, upload the certificate file in the license manager and OPC Server is unlocked. To transfer license to another computer repeat the same procedure on the new computer. Purchased licenses are generated for specific ID number of USB key, the license is just upload to your computer through a certification file and USB key contains no license.
This method allows you to purchase other Kepware OPC Servers or other Kepware programs for the same HW key.The advantage is the ability to transfer licenses freely between computers.The disadvantage is the need to pay extra for a USB stick and possible physical theft USB key from the computer.Notice valid for all licenses:. All types of licenses are intended for use on one computer at a one time. For Terminal Services licensing dongle is not recommended, only a software license!!!. You can not combine software and hardware license on one computer. Each additional license must be the same type as those already existing (ie.
In addition to software licenses can only add additional software licenses). The license is only valid for the respective product release version issued at the time of purchase of the license (upgrade does not work and goes into demo-mode). To add another product KEPServerEX is necessary to have an active 'Support and Maintenance' in order to use the current version KepServer for all licenses. Loss of a hardware key (or PC-enabled software licenses) represents the loss in value of licenses carried on it. For obvious reasons it is not possible to apply for a new key to replace the lost key without paying the full price for licenses.Follow these links for detailed guidelines:Managing Kepware Software LicensesThis page contains licensing procedures for all Kepware products.
KEPServerEX V6For more detailed activating and transferring instructions – as well as information on upgrading licenses, renewing Support & Maintenance, and troubleshooting licenses—please refer to the help file. Activating a LicenseActivate one or more KEPServerEX Version 6 licenses in a single transaction online or offline.
For a six-minute demonstration. Activating Online. To start, open the License Utility on the machine to be licensed. Next, copy and paste the V6 Activation ID(s) into the License Utility. To activate multiple licenses at once, enter one Activation ID per line. A maximum of 100 activations can be performed in a single transaction. Enter the user name and password for the account.
Click Next to activate. The License Utility will communicate with the license server to perform the license activation.
On successful activation, the Activation ID(s) will show Good status in the License Utility.Activating Offline1. To start, open the License Utility on the host machine. Right-click on the KEPServerEX icon located in the System Tray and then select License Utility. Or All Programs / Kepware / KEPServerEX 6 / License / License Utility. Or if the Start Menu and Taskbar options are not available – 'C:Program Files (x86)KepwareKEPServerEX 6activationclient.exe'2.
Caution: Access to the License Utility may be password protected if the option was chosen during the install process.3. Verify the “Perform Licensing Operations Online When Possible” option has not been selected, and then select Activate4. Select “I have one or more software activation IDs”5. Locate Activation ID within purchase fulfillment email (Example shown below).Note: The Emergency ID is meant for restoring server functionality during off hours and will expire one week after activation6.
Copy and Paste the Activation ID into the text box field. Then, click Save to File. You can leave this screen open as we will use the Import File button in step #11Note: The ( Optional) fields are useful for Tech Support to locate a lost license, populating them is highly recommended7. The License Utility will generate the request file (“activationrequest.txt”) and then display a file-browse dialog. Save the request file, making note of its location as it will be sent to the My Kepware portal in the next step.Note: The default filename for the activation request file is “activationrequest.txt”. Users can rename the file to ease license management, which may be especially helpful when activating more than one product at one time.8.
In an internet browser, navigate to the My Kepware portal at. Returning users will be prompted to enter login information, whereas first-time users must create a new My Kepware Account to continue.Caution: Microsoft Edge browser has known incompatibility issues with this process; use of an alternate browser is recommended9. Once logged in, select Activate Product License10. Now select Upload Activation Request File11.
Complete all required fields on the form, and then click Generate Activation Response File. Save the activation response file (“response.txt”) to portable media.Note: The default filename for the activation response file is “activationresponse.txt.” Users can rename the file to ease license management, which may be especially helpful when activating more than one product at one time.12. Next, return to the License Utility. Click Import File and browse to the downloaded “activationresponse” file received from the My Kepware portal, and then click Open.Note: At this point, the response file will be processed.13.
Upon successful activation in KEPServerEX, an Activation Complete screen will be displayed14. Click Close to exit or Next to access the View Licenses page.15. Click Close to exit the License Utility Transferring a LicenseTransfer one or more KEPServerEX Version 6 licenses in a single transaction online or offline.
Transferring Online. Open the License Utility on the machine from which the Activation ID(s) will be transferred. Select the Activation ID(s) to be returned and then click Transfer.
Enter user credentials in the User Name and Password fields. Click Next to begin the transfer. A status screen will display the transfer request status as well as any errors or warnings. Once complete, click Next to return to the home screen.Note: At this point, the license has been successfully stored in the online account and the transferred product is now available for activation on another machines.
Transferring Offline. Open the License Utility on the machine from which the Activation ID(s) will be transferred. Select the Activation ID(s) to be returned and then click Transfer.
Click Save to File to deactivate the license on the machine. A warning will be displayed that describes how the license must be transferred back to my.kepware.com before it can be activated for use on a new machine. Click OK to continue. In the file-browse dialog, save the request file (“transferrequest.txt”) to portable media. Go to My Kepware and transfer the product by uploading the transfer request file.Note: At this point, the license has been successfully stored in the online account and the transferred product is now available for activation on another machines. Upgrading from Version 5 to Version 6 Upgrading with Software Activation IDs from V5.X to V6.X with Internet Access.
Retrieve the V5 Activation ID(s) using the License Utility. Upgrade the Activation ID(s) from Version 5 to Version 6 using. Transfer the V5.X license(s) off the machine using the License Utility. This will initiate a two-hour, time-limited mode.
Please ensure timely completion of the subsequent steps. ( Note: This process is valid for updating KEPServerEX on the same machine. To activate on a separate machine, you will need to transfer the V5 license using. About KEPServerEXKEPServerEX is the industry’s leading connectivity platform that provides a single source of industrial automation data to all of your applications. The platform design allows users to connect, manage, monitor, and control diverse automation devices and software applications through one intuitive user interface. KEPServerEX leverages OPC (the automation industry’s standard for interoperability) and IT-centric communication protocols (such as SNMP, ODBC, and web services) to provide users with a single source for industrial data.
The platform is developed and tested to meet our customers’ performance, reliability, and ease-of-use requirements. KEPServerEX serves as a data aggregator that enables higher applications to perform read/write operations. Write operations can be disabled in KEPServerEX if you want to prevent any higher application from rewriting anything in your PLC systems, etc. KEPServerEX also includes the OPC DA and OPC UA interfaces for transferring data to OPC DA/OPC UA Client programs. KEPServerEX is considered one of the best communications platforms on the market as it offers more than 150 different PLC drivers supporting over 300 different communication protocols. Whenever your project requires new drivers for PLC systems that weren't originally part of your project, you can easily install them on your KEPServerEX. In other words, KEPServerEX gives you true freedom in that you can extend your project horizontally.
This shows that KEPServerEX really is an open platform.